Frequently Asked Questions
Which payment methods are available?
If you would like to purchase a machine please speak to a sales advisor, we have a variety of payment options available. We can send you a pay-by-link hosted by our secure third-party payment processor, we can take card payments at our showroom based in Essex, we can provide you with a pro-forma invoice and you can make payment through bank transfer or alternatively if you prefer, you can pay through PayPal.
Which currency will I be charged in?
We currently only support the following currencies for transactions: GBP Sterling. If your credit or debit card uses another currency, you will be charged in GBP. Your bank will apply the corresponding conversion rate of the currency you choose.
Is there a warranty?
We have a 12-month warranty on all our products, as well as a free 6-month call out if you have any problems. Please, check our warranty terms and conditions here.
Do you accept returns?
If for any reason you are not completely satisfied with a purchase we invite you to review our policy on returns.
Please see our Terms & Conditions policy for our full returns policy here.
We reserve the right to refuse returns of any merchandise that do not meet the above return conditions at our sole discretion.
When will I receive my item?
All orders have a standard estimated delivery time to Mainland England of 3-5 business days, once the order has been accepted. Delivery time frames may vary depending on location, stock and order volume. In the event of a delay to your delivery, we will contact you via phone or email.
How much does delivery cost?
Shipping is FREE for all Mainland England addresses. We are able to deliver outside of Mainland England at an additional surcharge. Please ask a sales advisor regarding any queries about delivery and we’ll be happy to assist.
How can I change my delivery address?
If you have given us the wrong delivery address, please get in contact with us via email as soon as possible so we can amend the delivery details.Â
What happens if there is a delivery mishap with my order? (Lost or damaged delivery)
Such situations are very rare and we pride ourselves on only using trusted courier partners. All deliveries in transit are at OUR risk, until you have signed for your delivery. We take such matters very seriously and will investigate any individual cases that may arise thoroughly. Any sample that falls under the below category should not be thrown away, take photographic evidence and email this photo of the affected machine and your D.O (Delivery Order) to us at info@lotterymachines.co.uk. Please see our Terms & Conditions for our full policy.
What if I’m not there for the delivery?
You or a nominated individual over the age of 18 years old is required to be present for the delivery. We will always try to schedule a mutually convenient delivery time and date for both parties. If you’re not home, a new delivery will be performed the next day, or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.Â
What happens in the event of unsatisfactory or missing items?
We take such matters very seriously and will look into individual cases thoroughly. In the event of the product being unsatisfactory in any way you perceive, they should not be thrown away. Take photo proof and email the photo of the affected product and your D.O (Delivery Order) to us at info@lotterymachines.co.uk.
You may be required to send us back the product for close inspection and review before a decision is made to re-send the product to you at no cost, subject to availability.
In the event you’ve received your order and we have missed something, we will require you to email us clear photo proof of your D.O (Delivery Order) to info@lotterymachines.oc.uk and our customer services team will contact you to find out more before a decision is made to re-send the missing section to you at no cost, subject to availability.